COVID-19 States

How to Talk to a Human about Sales Tax in Every State

by Jennifer Dunn

State sales tax phone numbers to call

Post updated on May 11, 2020 to a) update some out of date information b) Update office closures and changes due to COVID-19.

In our Sales Tax for eCommerce Sellers Group on Facebook, an eCommerce seller with a specific question sometimes has no choice but to contact his or her state’s taxing authority. This can be easier said than done. State customer service phone numbers can be hard to find, and then callers can be directed through a maze of options before getting your answer. Further, many states either don’t communicate sales tax info by email, or have very long reply times, which isn’t helpful when you need an answer right now. (If you’d rather email, though, you can find a list of state department of revenue emails here.)

To make your life a little easier when calling your state’s taxing authority, we put together this list. Find the state you need to call below and follow the steps to get to an actual helpful human who can answer your sales tax questions.

Also, as the states themselves say, “menu options change.” So if you find a number that no longer works, just leave us a note in the comments and we’ll get it updated!

Phone Number: 334-242-1170
Press 3 for Sales Tax, then 2 for Other, then hold for a Representative.

Phone Number: 602-255-3381
Press 1 for English, 1 for business, then 3 for Representative.

Phone Number: 501-682-7104
A Representative immediately picks up!

Phone Number: 800-400-7115
Press 1 for English, 1 for Sales & Use Tax, Choose your question/issue and get to a representative (To repeat options press 8)

Phone Number: 303-238-7378
Press 4 for Sales Tax & More, then 0 to speak to a Sales Tax Expert.

Phone Number: 860-297-5962
Press 8 for a Representative, then 2 for Sales Tax, then choose from 3 more options to get someone for your specific problem.

District of Columbia (Availability limited due to COVID-19)
Phone Number: 202-727-4829
Press 1 for English, 7 for Business Tax, then 5 to speak to a representative

Phone Number: 850-488-6800
Press 1 for English, then 4 for general information on taxes, then 5 for all other tax information.

Phone Number: 877-423-6711
Press 1 for Business, 0 to bypass the menu, then enter your tax ID and wait to be forwarded to a Representative.

Hawaii (Currently closed due to COVID-19)
Phone Number: 808-587-4242
Press 1 for Touchtone, then 0 for a Representative.

Phone Number: 800-972-7660
Press 0 for a Representative, or just hold the line.

Illinois (Currently non-working due to COVID-19)
Phone Number: 800-732-8866
Say “”Agent,”” then say “”Sales Tax,”” then say your Illinois Tax ID, (or say, “”I don’t have it”” to bypass this option).

Phone Number: 317-233-4015
Press 7 for Business Tax Questions, then 7 for All Other Questions, then you can either choose your method of identification, and then press 1 to confirm.

Phone Number: 800-367-3388
Press 4 for Other Tax Questions, then 3 for Sales and Use Tax.

Kansas (Closed due to COVID-19)
Phone Number: 785-368-8222
Press 5 for Other Tax Representative, then 2 for Sales and Use Tax Representative.

Phone Number: 502-564-5170
Press 1 for Sales and Use Tax.

Phone Number: 855-307-3893
Press 1 for English, 2 for Business Tax, then 4 for Other Business Questions.

Maine (Currently using a message service due to COVID-19)
Phone Number: 207-624-9693
This is a number specific for the Sales Tax Division, so you can listen to all the various options or just press 4 for “All Other Calls.”

Phone Number: 800-638-2937
Press 1 for English, then 3 for Business.

Phone Number: 617-887-6367
Press 3 for Business Tax, 2 for Sales Tax, then 5 for General Inquiries, then 2 for  All Other Inquiries.

Michigan (Non-working due to COVID-19)
Phone Number: 517-335-7508
Press 3 for Business taxes, then 2 for Sales Tax questions. The system then prompts you for your state tax ID or FEIN #.

Phone Number: 651-296-6181
Say or press 6 for Other Sales Tax Options.

Phone Number: 601-923-7015
Press 4 for All Other Sales and Use Tax Questions.

Phone Number: 573-751-7200
Press 5 for General Sales Tax, Press 6 for Questions about Sales Tax

Phone Number: 402‑471‑5729
Wait for Main Menu, say “Business Tax” or press 2, then say “Other Options” or press 5, enter your Tax ID or hold for a Representative

Phone Number: 866-962-3707
Press 8 for All Other Inquiries

New Jersey (Non-Working due to COVID-19)
Phone Number: 609-292-6400
Press 5 for Sales Tax and Other Business Questions. Be prepared to wait!

New Mexico
Phone Number: 505-827-0832
Listen for the correct option or press 0 for an operator.

New York
Phone Number: 518-485-2889
Press 2 to state that you have called there directly, Press 3 for All Other Calls

North Carolina
Phone Number: 877-252-3052
Press 1 for English, Wait for Main Menu, 3 for All Other Inquiries, then 2 for Sales and Use, then 0 for Further Assistance, then enter your Tax ID or press 3 to bypass this option.

North Dakota
Phone Number: 701-328-1246
A Representative immediately picks up!

Phone Number: 888-405-4039
Press 2 for Sales & Use Tax, then 3 for Sales Tax Questions, then either enter your Tax ID, or press 2 to bypass this option.

Phone Number: 405-521-3160
Press 6 to speak to a Representative.

Pennsylvania (Closed due to COVID-19)
Phone Number: 717-787-1064
Press 0# or enter your Tax ID, then 1 to confirm, then 3 for Sales & Use Tax or 2 for All Sales Tax Questions.

Puerto Rico
Phone Number: 787-622-0123

Rhode Island
Phone Number: 401-574-8955
Press 2 for Sales & Use Tax.

South Carolina
Phone Number: 803-898-5000
Press 2 for Business Account, then 3 for Sales Tax Questions, then wait for the pre-recorded message to finish before connecting with a Representative

South Dakota
Phone Number: 800-829-9188
Press 1 for Sales Tax.

Phone Number: 615-253-0600
Press 3 for Sales Tax, then hold for a representative

Phone Number: 800-252-5555
Press *(star) to bypass the Tax ID option, then 0 for an Agent. (Be prepared to wait!)

Phone Number: 800-662-4335
Press 0, then 4 for General Tax.

Vermont (Limited due to COVID-19)
Phone Number: 802-828-2551
Hold the line for the first available Agent.

Phone Number: 804-367-8037
Press 4 for an Agent, enter your EID if possible, but if not just wait for a Representative

Phone Number: 800-647-7706
Press 3 for a Tax Specialist, and then 5 for Anything Else

West Virginia
Phone Number: 800-982-8297
Press 3 for All Other Calls then hold for the next available Agent.

Phone Number: 608-266-2776
Press 2 for Sales Tax Info, then enter your Tax ID or press 4 to bypass this option.

Phone Number: 307-777-5200
A Representative immediately picks up!

This information was accurate as of the publish date of this post. If a phone number or menu shortcut doesn’t work for you, please let us know in the comments.

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