How to Talk to a Human about Sales Tax in Every State

by Jennifer Dunn

State sales tax phone numbers to call

In our Sales Tax for eCommerce Sellers Group on Facebook, an eCommerce seller with a specific question sometimes has no choice but to contact his or her state’s taxing authority. This can be easier said than done. State customer service phone numbers can be hard to find, and then callers can be directed through a maze of options before getting your answer. Further, many states either don’t communicate sales tax info by email, or have very long reply times, which isn’t helpful when you need an answer right now. (If you’d rather email, though, you can find a list of state department of revenue emails here.)

To make your life a little easier when calling your state’s taxing authority, we put together this list. Find the state you need to call below and follow the steps to get to an actual helpful human who can answer your sales tax questions.

Also, as the states themselves say, “menu options change.” So if you find a number that no longer works, just leave us a note in the comments and we’ll get it updated!

Phone Number: 334-242-1170
Press 3 for Sales Tax, then 2 for Other, then hold for a Representative.

Phone Number: 602-255-3381
Press 1 for English, 4 for Transaction Privilege Tax, then 9 for the next available Representative.

Phone Number: 501-682-7104
A Representative immediately picks up!

Phone Number: 800-400-7115
Press 1 for English, then 7 for the Main Menu, then 1 for Sales & Use Tax, then 8 for All Other Questions.

Phone Number: 303-238-7378
Press 4 for Sales Tax & More, then 0 to speak to a Sales Tax Expert.

Phone Number: 860-297-5962
Press 5 for a Representative, then 2 for Sales Tax, then choose from 3 more options to get someone for your specific problem.

District of Columbia
Phone Number: 202-727-4829
Press 6 for Business Tax, then 4 for Business Tax.

Phone Number: 850-488-6800
Press 1 for English, then 2 for general information on taxes, then 2 for any other taxes. (You can also try pressing 0 after pressing 1 for English. This 0 is a hidden option that doesn’t always work!)

Phone Number: 877-423-6711
Press 1 for Business, enter SSN or 0 to bypass, then 0 to reach a Representative.

Phone Number: 808-587-4242
Press 1 for Touchtone, then 0 for a Representative.

Phone Number: 800-972-7660
Press 0 for a Representative, or just hold the line.

Phone Number: 800-732-8866
Say “”Agent,”” then say “”Sales Tax,”” then say your Illinois Tax ID, (or say, “”I don’t have it”” to bypass this option).

Phone Number: 317-233-4015
Press 7 for Business Tax Questions, then 7 for All Other Questions, then you can either choose your method of identification, and then press 1 to confirm.

Phone Number: 800-367-3388
Press 4 for Other Tax Questions, then 2 for Sales and Use Tax.

Phone Number: 785-368-8222
Press 5 for Other Tax Representative, then 2 for Sales and Use Tax Representative.

Phone Number: 502-564-5170
Press 1 for Sales and Use Tax.

Phone Number: 855-307-3893
Press 2 for Business Tax, then 3 for Other Business Questions.

Phone Number: 207-624-9693
This is a number specific for the Sales Tax Division, so you can listen to all the various options or just press 4 for “All Other Calls.”

Phone Number: 800-638-2937
Press 1 for English, then 3 for Business.

Phone Number: 617-887-6367
Press 4 for Sales Tax, then 4 for Other, then 2 for All inquiries.

Phone Number: 517-335-7508
Press 3 for Business taxes, then 2 for Sales Tax questions. The system then prompts you for your state tax ID or FEIN #.

Phone Number: 651-296-6181
Say or press 5 for Other Sales Tax Options.

Phone Number: 601-923-7015
Press 2 for All Other Sales and Use Tax Questions.

Phone Number: 573-751-4450
A Receptionist answers, immediately. Ask to be transferred to the Sales Tax Division.

Phone Number: 402‑471‑5729
Say “Business Tax” or press 2, then say “Other Options” or press 5, enter your Tax ID or hold for a Representative

Phone Number: 866-962-3707
Press 5 to speak to a Sales Tax Examiner.

New Jersey
Phone Number: 609-292-6400
Press 5 for Sales Tax and Other Business Questions. Be prepared to wait!

New Mexico
Phone Number: 505-827-0832
Listen for the correct option or press 0 for an operator.

New York
Phone Number: 518-485-2889
Press 1 for Representative

North Carolina
Phone Number: 877-252-3052
Press 1 for English, then 5 for All Other Inquiries, then 2 for Sales and Use, then 0 for Further Assistance, then enter your Tax ID or press 3 to bypass this option.

North Dakota
Phone Number: 701-328-1246
A Representative immediately picks up!

Phone Number: 888-405-4039
Press 2 for Sales & Use Tax, then 3 for Sales Tax Questions, then either enter your Tax ID, or press 2 to bypass this option.

Phone Number: 405-521-3160
Press 0 to speak to a Representative.

Phone Number: 717-787-1064
Press 0# or enter your Tax ID, then 1 to confirm, then 3 for Sales & Use Tax or 2 for All Sales Tax Questions.

Rhode Island
Phone Number: 401-574-8955
Press 2 for Sales & Use Tax.

South Carolina
Phone Number: 803-898-5000
Press 3 for Sales Tax, then 2 for General Information.

South Dakota
Phone Number: 800-829-9188
Press 1 for Sales Tax.

Phone Number: 615-253-0600
Press 1 for Sales Tax, 1 for Tax Law, then hold for an Agent.

Phone Number: 800-252-5555
Press *(star) to bypass the Tax ID option, then 0 for an Agent.

Phone Number: 800-662-4335
Press 0, then 2 for General Tax.

Phone Number: 802-828-2551
Hold the line for the first available Agent.

Phone Number: 804-367-8037
Press 4 for an Agent, then 1 for Sales Tax.

Phone Number: 800-647-7706
Press 3 for a Tax Specialist, and then 5 for Anything Else

West Virginia
Phone Number: 800-982-8297
Hold the line for the first available Agent.

Phone Number: 608-266-2776
Press 3 for Sales Tax Info, then 8 for All Other Questions, then enter your Tax ID or press 4 to bypass this option.

Phone Number: 307-777-5200
A Representative immediately picks up!

This information was accurate as of the publish date of this post. If a phone number or menu shortcut doesn’t work for you, please let us know in the comments.

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